Shipping policy

Last updated: October 28, 2026

Impart Home is a trading name of Impart Productions (Pty) Ltd, a company registered in South Africa. This page explains how your order is made, where it ships from, how long it takes, and what we do if something goes wrong.

"Business days" on this page means Monday to Friday, except US federal holidays.

Where we deliver

We deliver to street addresses in the 48 contiguous US states and Washington, DC.

We can't deliver to PO boxes, military addresses (APO, FPO or DPO), Alaska, Hawaii, Puerto Rico or other US territories.

How your order is made

Every print is made to order. We don't hold stock. When you order, a print shop in the US that works with our print-on-demand partner, Printify, prints your artwork, makes up the canvas, packs it and ships it to you.

Your order is printed and shipped inside the US, so there is no import duty or customs fee to pay.

How long it takes

Shipping time: within 10 business days. We ship your order within 10 business days of the day you place it. This covers printing, making up the canvas, packing, and handing the parcel to the carrier. "Ship" means the carrier has your parcel. This is the first carrier scan on your tracking page.
Time in transit: an estimate. After your parcel ships, our print partner estimates 2 to 5 business days in transit to the addresses we deliver to.
Delivery estimate. Adding the two, we estimate that your order arrives 4 to 15 business days after you place it.

The transit time is our print partner's published estimate. The delivery estimate adds that transit time to our shipping time. Both are estimates. We have not yet measured them on our own delivered orders. When we have, we will update this page.

The shipping time and the delivery estimate are shown on each product page and again at checkout, before you pay. The times shown when you order are the ones that apply to your order.

If your order has more than one print, they may arrive in separate parcels. Each parcel has its own tracking number. We take payment once, for the whole order, when you order.

Shipping cost

Shipping is free on orders of $500 or more. Below $500, one tracked shipping charge covers your whole order, set by your order total:

Under $150: $9.99
$150 to $229.99: $14.99
$230 to $499.99: $29.99
$500 or more: free

Your order total is the price of the prints in your cart, after any discount and before tax. If your order arrives in more than one parcel, you still pay only one shipping charge.

Whenever we refund you in full, the refund includes any shipping you paid, and a replacement print is always sent at no cost to you.

The shipping charge and your full total are shown at checkout before you pay.

Tracking

We email you a tracking number and a tracking link as soon as your parcel has one.

The first carrier scan can take a day or two to appear. The date of that first scan is the date your order shipped.

If we can't ship on time

We ship every order within the shipping time stated above. If no shipping time was stated for an item, we ship it within 30 days of your order.

If we find that we can't ship on time, this is what happens:

We email you before the promised shipping date. The email gives a new shipping date, or tells you that we can't give one and why, and explains your choices.
You can cancel the order for a full refund, or you can agree to wait. To cancel, reply to the email. It costs you nothing.
If the new date is no more than 30 days after the original shipping date and you don't reply, we treat that as agreement to wait.
If the new date is more than 30 days after the original shipping date, or we can't give a date, your order is canceled automatically and refunded in full, unless we ship within 30 days of the original shipping date or you tell us within that time that you agree to wait.
If we can't ship by the new date either, we email you again before that date. Your order is then canceled and refunded in full, unless you tell us before that date that you agree to wait longer.
If you agreed to wait, you can still cancel at any time before the order ships.

When an order is canceled for any of these reasons, we issue a full refund, the way you paid, within 7 business days. We email you when we issue it, with the date and the amount. A refund to a PayPal balance usually appears at once. A refund to a card or bank account can take longer to appear, depending on your card issuer or bank.

Late or lost parcels

Not arrived by the end of the delivery estimate. Email us at support@impart.global with your order number. We reply within 2 business days to confirm that we are looking into it. We ask our print partner to trace the parcel with the carrier, and we tell you what they find.

Lost parcels. We treat a parcel as lost if:

the carrier confirms that it is lost, or
it has not arrived 10 business days after the last day of the delivery estimate.

For a lost parcel, you choose: we send a new print at no cost to you, or we refund you in full. If the artwork is no longer available, we refund you in full. You don't need to send anything back.

Tracking says delivered, but you don't have it. Please check around your property and with neighbors, and allow 2 business days, because carriers sometimes scan a parcel as delivered early. Then email us within 14 days of the delivery scan. We ask our print partner to open an investigation with the carrier.

If the carrier's proof of delivery shows the parcel at your address, such as a photo or a GPS scan, we send you that proof.
If there is no such proof, or the carrier has not answered within 10 business days of your email, you choose: we send a new print or we refund you in full.

Damaged or misprinted on arrival. See our Returns and Refunds Policy. Please take photos before you throw away any packaging.

Your delivery address

Please check your address at checkout. We can change it only before your order goes to print, so email us straight away if it is wrong.

We can't redirect a parcel after it ships. If a parcel can't be delivered because the address given at checkout was wrong or incomplete, contact us. We can send it again if you pay the extra cost our print partner charges us to reship or reprint it. We tell you that amount before you agree. If you don't want it sent again, we can't refund the order, because it was made for you. If our print partner refunds any part of its cost to us, we pass that amount on to you.